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Kabelo K

1 reviews | Active since Oct 2018

04 Oct 2021, 11:33

Stressful

So mondo and mtn does not want to cancel my contract, since July we are now in October

0
Replies (6)
Mondo
Mondo's reply04 Oct 2021, 11:39
Official
Hi  Kabelo,
 
Thank you for taking the time to write to us about your MTN cancellation query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
 
Your Case Number is:  RCO136729.
 
Regards,
 
The Mondo Team 

 
KK
Kabelo K's update04 Oct 2021, 12:07
Reviewer Update
When? Do you know how ****ed I am, as a result am in a process of consulting with my lawyer and you will pay for costs
Mondo
Mondo's reply04 Oct 2021, 12:35
Official
Hi Kabelo,

We do apologize for the inconvenience caused.

Kindly note that a follow up on cancellation has been escalated to the MTN cancellations department.

Regards,

The Mondo Team
KK
Kabelo K's update05 Oct 2021, 06:10
Reviewer Update
Am giving you until tomorrow, if something is not done am taking this further, I can't afford to see my name ruined on the itc because of you, don't even bother with your empty promises I have all prove, mtn says you are the one who should cancel, now you are saying it's mtn who should, now who is fooling who?

You have until tomorrow or else am taking legal action am tired of this *******
Mondo
Mondo's reply05 Oct 2021, 09:03
Official
Good day,

Please note that your cancellation has been escalated to the management team to intervene.

Regards,

The Mondo Team
Mondo
Mondo's reply26 Oct 2021, 15:38
Official
Hi Kabelo,

Trust you are well.

Please note that your MTN cancellation has been done.

Your query has been resolved and will be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team