NR
Nomonde R

1 reviews | Active since Jul 2021

21 Jul 2021, 11:11

Stop being **********

Early this year I told a contract with Mondo for 12Gb for R99, only to find out on the day of delivery that I was incorrectly entered into 2 contracts. The sales consultant who assisted his name is Christopher. To cut the story short, I then cancel both contracts and I received an email from Mondo confirming the cancelation. Last month I received a invoice saying I owe them and will be handed over to debts collector. I then called them, I spoke with Avinash who assist me very well and told me I won't have to pay anything because the fault was with Mondo, I should wait for them to call me back as my case have been handed over to Usage. Today I was called by debt collectors regarding this, they want me to pay which I will not do because I have never used your services and on my side I know that the contracts were cancel. Please Mondo attend to this matter!

I'm so disappointed!!!

0
Replies (5)
Mondo
Mondo's reply21 Jul 2021, 11:20
Official
Hi Nomonde,
 
Thank you for taking the time to write to us about your query. 

We sincerely apologize for the inconvenience caused.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO127933
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply22 Jul 2021, 13:29
Official
Hi Nomonde,

Trust you are well.

Please note that your MTN cancellation is in progress.

Once cancellation is done, you will be advised accordingly.

Regards,
The Mondo Team
Mondo
Mondo's reply05 Aug 2021, 13:59
Official
Hi Nomonde,

As discussed with Kim, please note that your contract is cancelled and your query is resolved.

Should you have any further queries  please call or email our team.

Regards,

The Mondo Team
NR
Nomonde R's update05 Aug 2021, 14:17
Reviewer Update
Thank you so much ? finally this is over. I'm so happy, and thank you to Kim for her wonderful assistance.
Mondo
Mondo's reply05 Aug 2021, 16:21
Official
Hi Nomonde,

You are welcome.

Regards,

The Mondo Team