MM
Mpho M
1 reviews | Active since May 2021
31 May 2021, 19:38
Still waiting for my wifi router to be delivered
I'm not happy with Mondo I made an application for a wifi router 2 weeks ago and I was promised that I will receive it within 2 working days, I'm stil waiting for my router. Worse they debited money from my account but I dont have that router.
Helpful (0)
Replies (6)0
Replies (6)
Mondo's replyOfficial
31 May 2021, 19:46Hi Mpho,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused and the delay of your application.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO121641
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused and the delay of your application.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO121641
Regards,
The Mondo Team
Mondo's reply31 May 2021, 19:46
Official
Hi Mpho,
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused and the delay of your application.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO121641
Regards,
The Mondo Team
Thank you for reaching out to us. We sincerely apologize for the inconvenience caused and the delay of your application.
We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
Your refence number is RCO121641
Regards,
The Mondo Team
Mondo's replyOfficial
02 Jun 2021, 16:19Hi Mpho,
As discussed with our consultant, please note that the admin fee will reflect within 3 working days from date of payment.
Our team will track your order and revert with feedback.
Regards,
The Mondo Team
As discussed with our consultant, please note that the admin fee will reflect within 3 working days from date of payment.
Our team will track your order and revert with feedback.
Regards,
The Mondo Team
Mondo's reply02 Jun 2021, 16:19
Official
Hi Mpho,
As discussed with our consultant, please note that the admin fee will reflect within 3 working days from date of payment.
Our team will track your order and revert with feedback.
Regards,
The Mondo Team
As discussed with our consultant, please note that the admin fee will reflect within 3 working days from date of payment.
Our team will track your order and revert with feedback.
Regards,
The Mondo Team
Mondo's replyOfficial
08 Jun 2021, 15:51Hi Mpho,
As discussed with our consultant, please that we have escalated your delivery query to our internal Telkom team.
Our team will revert with feedback on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, please that we have escalated your delivery query to our internal Telkom team.
Our team will revert with feedback on the progress of this.
Regards,
The Mondo Team
Mondo's reply08 Jun 2021, 15:51
Official
Hi Mpho,
As discussed with our consultant, please that we have escalated your delivery query to our internal Telkom team.
Our team will revert with feedback on the progress of this.
Regards,
The Mondo Team
As discussed with our consultant, please that we have escalated your delivery query to our internal Telkom team.
Our team will revert with feedback on the progress of this.
Regards,
The Mondo Team
Mondo's replyOfficial
14 Jun 2021, 14:08Hi Mpho,
We have attempted contacting you with no success.
Kindly note that our records show that you have received your package and the contract is active.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
We have attempted contacting you with no success.
Kindly note that our records show that you have received your package and the contract is active.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply14 Jun 2021, 14:08
Official
Hi Mpho,
We have attempted contacting you with no success.
Kindly note that our records show that you have received your package and the contract is active.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
We have attempted contacting you with no success.
Kindly note that our records show that you have received your package and the contract is active.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
MM
Mpho M's updateReviewer Update
14 Jun 2021, 14:48I finally got my wifi router all thanks to the lady called Kimona from the customer care, she was so nice and professional. She made sure that they deliver my package as promised, I'm happy with her service. I rate her 5 stars...
MM
Mpho M's update14 Jun 2021, 14:48
Reviewer Update
I finally got my wifi router all thanks to the lady called Kimona from the customer care, she was so nice and professional. She made sure that they deliver my package as promised, I'm happy with her service. I rate her 5 stars...
Mondo's replyOfficial
14 Jun 2021, 14:55Hi Mpho,
Thank for writing to us on the services you received from Kimona.
Regards,
The Mondo Team
Thank for writing to us on the services you received from Kimona.
Regards,
The Mondo Team
Mondo's reply14 Jun 2021, 14:55
Official
Hi Mpho,
Thank for writing to us on the services you received from Kimona.
Regards,
The Mondo Team
Thank for writing to us on the services you received from Kimona.
Regards,
The Mondo Team