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SK
Sikhulile K

1 reviews | Active since Feb 2021

20 May 2022, 07:49

Still waiting for my refund

Still awaiting for my refund from Feb 2021. Kim Pillay promised a log was logged for my refund. I am still waiting. This was in Feb 2021

0
Replies (4)
Mondo
Mondo's reply20 May 2022, 09:11
Official
Good day Sikhulile,
 
Thank you for taking the time to write to us about your Vodacom query.

We sincerely apologize for the level of service you have received.

We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO112094
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply20 May 2022, 09:55
Official
Hi Sikhulile,

Trust you are well.

As per our communication with you last year, your refund was done by Vodacom.

Vodacom has logged a request to credit you, ***.

You may contact Vodacom Customer Care on 082135 to query the credit/refund.

Your reference number is: ***

Your query will now be closed.

Regards,

The Mondo Team
SK
Sikhulile K's update20 May 2022, 10:02
Reviewer Update
This is the same response I got last year. I have not been refunded by Vodacom to date. Mondo cannot close this complaint until you can provide me with proof that Vodacom refunded me. It was your Mondo consultant that sold me a data contract under false pretences
Mondo
Mondo's reply20 May 2022, 13:21
Official
Hi Sikhulile,

Please note that last year, credits were done by Vodacom direct.

You may contact Vodacom for further assistance, regarding the credit.

Regards,

The Mondo Team