AJ
Amanda J

1 reviews | Active since May 2018

13 Oct 2020, 15:30

Still waiting for application feedback

I app**** for a contract and have heard nothing from Mondo yet...I sent my first email with all the required documentation as requested on 28 September already. I have sent numerous emails and I tried to call them without any luck as no one is answering their phones. I am really disappointed in them, and if I do not hear something soon they will lose a customer before they even got one.

0
Replies (8)
Mondo
Mondo's reply13 Oct 2020, 15:32
Official
Hi Amanda, 

Thank you for writing to us.

Our customer care team will be in contact with you.

Regards 

The Mondo Team

Best regards,

Mondo
Mondo's reply14 Oct 2020, 12:44
Official
Hi Amanda, 

As discussed with Kimona, please note that the documents were sent to the incorrect email address. 

We have sent this to the correct team and we will revert with an update on the status of the application.

Regards 

The Mondo Team

Best regards,

Mondo
Mondo's reply15 Oct 2020, 16:19
Official
Hi Amanda, 

As discussed with Kimona, please note that the documents have been uploaded and the application is in progress for the final vetting with MTN.

We will keep you updated on the progress of this.

Regards 

The Mondo Team 

Best regards,

Mondo
Mondo's reply19 Oct 2020, 12:18
Official
Hi Amanda, 

As discussed with Kimona, the application is in progress for the final vetting with MTN.

We will keep you updated on the progress of this.

Regards 

The Mondo Team 

Best regards,

Mondo
Mondo's reply23 Oct 2020, 12:51
Official
Hi Amanda, 

As discussed with Kimona, please note that we have sent an urgent delivery request to DSV.

The courier company will be in contact with you to confirm the delivery arrangements.

Regards 

The Mondo Team 

Best regards,

Mondo
Mondo's reply26 Oct 2020, 12:02
Official
Hi Amanda, 

As discussed with Kimona, you have confirmed that DSV has made delivery arrangements with you for tomorrow.

We will be in contact with you tomorrow to confirm if you have received your package.

Regards 

The Mondo Team

Best regards,

AJ
Amanda J's update29 Oct 2020, 11:26
Reviewer Update
Thanks a mill Kimona!! I am happy with the service received from you!
Mondo
Mondo's reply29 Oct 2020, 11:27
Official
Hi Amanda, 

As discussed with Kimona, your package has been delivered and your query is resolved.

Should you have any further queries, please email or call our team.

Regards 

The Mondo Team

Best regards,