Hellopeter
Share Your Experience
IE
IRMA E

1 reviews | Active since Aug 2021

20 Aug 2021, 09:05

still waiting

still awaiting for phone to be delivered admin fee was deducted on the 10th of August, spoke to one of the mondo agents yesterday & she told me that the phone i ordered was out of stock & they are waiting for stock from Telkom.

0
Replies (3)
Mondo
Mondo's reply20 Aug 2021, 09:07
Official
Hi Irma,
 
Thank you for taking the time to write to us about your Telkom delivery.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO131659
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply23 Aug 2021, 16:28
Official
Good day,

Trust you are well.

Please note that there is a delay with your Telkom delivery, due to stock constraints.

Once stock is replenished, the courier company will be in contact with you in order to set an appointment for delivery.

We do apologize for the delay and inconvenience caused.

Regards,
The Mondo Team
Mondo
Mondo's reply02 Sept 2021, 10:42
Official
Hi Irma,

Trust you are well.
 
We have found that you have received your Telkom delivery.

Your query is resolved and will be closed.

Thank you for allowing us to look into your query.

Please call or email us if you have any further queries.

Regards, 
 
The Mondo Team