JV
Jana V
1 reviews | Active since Mar 2021
26 May 2021, 08:10
Still struggling to cancel my contract!!!
After a long struggle to cancel services with Mondo/Telkom (see previous review on them) & them assuring me that it is sorted out & the service is canceled. MONDO/TELKOM STILL DEBITS MY BANK ACCOUNT! & when I reverse the debit order from my side, since the services is canceled. THEY SEND ME A MESSAGE THAT SAYS "Services will be terminated due to non payment".
THE SERVICES IS SUPPOSED TO BE TERMINATED!!!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
26 May 2021, 08:28Hi Jana,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120929
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120929
Regards,
The Mondo Team
Mondo's reply26 May 2021, 08:28
Official
Hi Jana,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120929
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO120929
Regards,
The Mondo Team
Mondo's replyOfficial
27 May 2021, 11:00Hi Jana,
As discussed with our consultant, please note that Telkom has confirmed that your contract is ceased.
Kindly contact Telkom on the numbers provided and quote your case number when querying the billing.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
As discussed with our consultant, please note that Telkom has confirmed that your contract is ceased.
Kindly contact Telkom on the numbers provided and quote your case number when querying the billing.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
Mondo's reply27 May 2021, 11:00
Official
Hi Jana,
As discussed with our consultant, please note that Telkom has confirmed that your contract is ceased.
Kindly contact Telkom on the numbers provided and quote your case number when querying the billing.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team
As discussed with our consultant, please note that Telkom has confirmed that your contract is ceased.
Kindly contact Telkom on the numbers provided and quote your case number when querying the billing.
Your query is resolved on Mondo's side and will be closed.
Should you have any further queries please call or email us.
Regards,
The Mondo Team