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Bennie M

1 reviews | Active since Dec 2015

04 Mar 2016, 08:47

still no service!!!#

Mondo phoned me last year and offered me a nice contract, a huawei media pad and1gig a month. So unfortunitely I agreed to the deal. I still cannot access my 1 gig a month after numerous calls to Mondo and Telkom in wasting my airtime. So Telkom said they will get back to me and never did. Mondo phones me occasionally and say they are looking into my case but nothing happens. I warn people to stay away from these contracts especially if you live in an area with no 8ta and telkomsa signal. I am supposed to use mtn signal but it does not work. I live in Heidelberg western cape.

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Replies (3)
Mondo
Mondo's reply04 Mar 2016, 09:01
Official
Hello bcmeyer,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care
***
BM
Bennie M's update03 May 2016, 15:32
Reviewer Update
So Mondo said they will cancel the debit order, but now still a month later the Telkom debit order is still chowing my bank balance.. Its like a virus that never goes away. :-(( First I never get the service promised, then after so much effort of canceling the debit order and sending back the device, they still deduct my bank acc..
Mondo
Mondo's reply07 Oct 2016, 10:47
Official

Hello bcmeyer,

Thank you for allowing us to investigate and resolve your query. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries.

Kind Regards

Mondo Customer Care ***