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Danielle D

1 reviews | Active since Aug 2020

24 Aug 2020, 16:12

STILL NO DELIVERY STILL NO ANSWERS

A whole month... Still no delivery... Empty promises... Delivery takes 3 to 10 days Then Delivery takes 10 to 14 days Then NO DELIVERY NO ANSWERS NO OPTION TO CANCEL AGAIN Had i gone to an MTN STORE I would not have had this problem.

I have lost all hope.

0
Replies (5)
Mondo
Mondo's reply24 Aug 2020, 16:30
Official
Hi Danielle,
Thank you for raising your query with us,

Kindly note that a consultant will be in contact with you shortly. 

Kind Regards, 
Mondo Team
DD
Danielle D's update25 Aug 2020, 11:47
Reviewer Update
11:37am I received a call that really ****ed me off. Today is a whole month since I've upgraded and I am still waiting for delivery. Mtn and Mondo as well as your so called despatch your service sucks and is pathetic. I was left with no choice but to cancel my upgrade because you guys are useless with all your excuses. Next time your call center calls your valued clients please get your act together as well as your flippen delivery and despatch.

And now I have to wait even longer before I can actually go to a store to get my upgrade you are the worst
Mondo
Mondo's reply26 Aug 2020, 11:54
Official
Hi Danielle, 
As discussed with our team you have opted to continue with this deal.

Our team will be giving you updates on the progress of your order.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply28 Aug 2020, 09:59
Official
Hi Danielle, 
Kindly note that your query is being handled by our management team.

We will revert with an update on the status/progress.

Kind Regards, 

Mondo Team 
Mondo
Mondo's reply03 Sept 2020, 16:27
Official
Hi Danielle, 
As discussed with Trissa and Kim, you have confirmed that your package has been delivered.

Your query is now resolved and will be closed.

Should you have any further queries please feel free to call us.

Kind Regards, 

Mondo Team