MJ
Marcharl J

1 reviews | Active since Apr 2011

08 Oct 2018, 09:34

Still charged for cancelled contract

I am utterly disgusted with Mondo Mobile and MTN.

I subscribed to a new MTN contract with Mondo Mobile in October 2017, and cancelled it in February 2018 because a. the two sim cards I received took MTN three months to activate, b. MTN refused to port my number because the contract was not entered into with MTN and c. I wanted the voice and data to be on one contract but was given two contracts and two sim cards.

After notifying Mondo several times of my intention to cancel I returned the handset and the sim cards to MTN in Greenstone, and was told that the cancellation was in order.

Now, as I was applying for a new contract with MTN I am informed that this contract is still in place and I am still being charged for it, and there is a huge amount outstanding!

What part of "cancelled" don't you understand? Mondo's cancellations department informed me that the cancellation was in order!

MTN says it's Mondo's responsibility and Mondo says it's MTN's responsibility. Why does that not surprise me...

I want this contract and charges removed from my name, or compensation of equal value, or I shall take legal action.

0
Replies (3)
Mondo
Mondo's reply08 Oct 2018, 09:40
Official

Good Day Marcharl,

Thank you for raising your query with us.

Kindly note that we are attending to your query with the utmost urgency.

Regards,

Mondo Team

MJ
Marcharl J's update05 Nov 2018, 15:48
Reviewer Update
It is now a month later and this case is nowhere near a solution than it has been a month ago. UTTERLY DISGUSTED!!!
Mondo
Mondo's reply14 Dec 2018, 17:36
Official
Good Day  Marcharl, 

As per your discussion with Kimona, your query has been resolved.

Should you have any further queries please call us or email Kimona.

Kind Regards,

Mondo Team