TM
Tsholofelo M
1 reviews | Active since Nov 2020
15 Jun 2021, 09:51
*****ing money
Mondo cannot be trusted with your personal information especially your bank account number. I have cancelled a service with them before they even provided me with any , but they debited my account two times .Now im getting the run around when i ask for my refund. They worst
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Replies (4)0
Replies (4)
Mondo's replyOfficial
15 Jun 2021, 09:56Hi Tsholofelo,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you.
Your Case Number is: RCO123941
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you.
Your Case Number is: RCO123941
Regards,
The Mondo Team
Mondo's reply15 Jun 2021, 09:56
Official
Hi Tsholofelo,
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you.
Your Case Number is: RCO123941
Regards,
The Mondo Team
Thank you for taking the time to write to us.
We sincerely apologize for the level of service you have received.
Kindly note your query has been assigned to a dedicated consultant who will contact you.
Your Case Number is: RCO123941
Regards,
The Mondo Team
Mondo's replyOfficial
18 Jun 2021, 13:15Hi Tsholofelo,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your MTN cancellation query.
Kindly advise what is the convenient time to make contact.
Please note that your MTN cancellation is in progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply18 Jun 2021, 13:15
Official
Hi Tsholofelo,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you regarding your MTN cancellation query.
Kindly advise what is the convenient time to make contact.
Please note that your MTN cancellation is in progress.
Once cancellation is done, we will advise you accordingly.
We do apologize for the delay.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Jun 2021, 14:06Hi Tsholofelo,
Kindly note that we have escalated your cancellation to management at MTN. This is still in progress.
Our team will keep you updated on the progress.
Regards,
The Mondo Team
Mondo's reply21 Jun 2021, 14:06
Official
Hi Tsholofelo,
Kindly note that we have escalated your cancellation to management at MTN. This is still in progress.
Our team will keep you updated on the progress.
Regards,
The Mondo Team
Mondo's replyOfficial
28 Jun 2021, 10:54Hi Tsholofelo,
As discussed with our consultant, MTN has confirmed that the deactivation is done.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Mondo's reply28 Jun 2021, 10:54
Official
Hi Tsholofelo,
As discussed with our consultant, MTN has confirmed that the deactivation is done.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Your query is resolved and will be closed.
Please call or email us if you have any further queries.
Regards,
The Mondo Team