JS
J S
1 reviews | Active since Sept 2013
12 Dec 2022, 15:27
Stay way from Mondo
Highly discussed, bad customer care and support. first they made a mistake on my MTN contract when i upgraded. they fix this by canceling my contract , so i app**** for a new contract, but instead of that they activated a policy on my name and cant find any application on my name. but the other departments get applications for other contracts what i did to apply for so clearly someone there is using my details to apply for contracts. so now i am sitting with out any contract and with no one to contact because the agent don't provide numbers or inform the managers or team lead to return your calls they just ignore mee and continue to do so
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Replies (1)Mondo's replyOfficial
12 Dec 2022, 15:30Good day Jacobus,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO316977
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO316977
Regards,
The Mondo Team
Mondo's reply12 Dec 2022, 15:30
Official
Good day Jacobus,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO316977
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. Once we have an update, we will advise you.
Your Case Number is: RCO316977
Regards,
The Mondo Team
