JN
Janey-Dell Nel
1 reviews | Active since Jul 2023
04 Jul 2023, 17:39
Stay far away!!!! ****mers
You told us our dispute is valid but you want us to pay for your *********** staff! *****ing money from us and refusing to help settle the matter
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
04 Jul 2023, 18:45Good day Janey-Dell Nel,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO416367
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO416367
Regards,
The Mondo Team
Mondo's reply04 Jul 2023, 18:45
Official
Good day Janey-Dell Nel,
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO416367
Regards,
The Mondo Team
Thank you for taking the time to write to us about your query.
We sincerely apologize for the level of service you have received.
We will get one of our Customer Care Consultants to contact you and assist with your query.
Reference number: RCO416367
Regards,
The Mondo Team
JN
Janey-Dell Nel's updateReviewer Update
04 Jul 2023, 18:48I have plenty of reference numbers thank you very much and when asked to talk to higher management the phone was put down in my husband's ear. Denied access to the voice recordings where the consultant clearly did not inform my husband of hidden costs now he is expected to pay for it but he would never have taken the deal knowing these costs. So firstly you **** then you stole his money on a debit order and now no body had help us resolve the issue. We shouldn't have to pay for the mistake of staff that with held information!
JN
Janey-Dell Nel's update04 Jul 2023, 18:48
Reviewer Update
I have plenty of reference numbers thank you very much and when asked to talk to higher management the phone was put down in my husband's ear. Denied access to the voice recordings where the consultant clearly did not inform my husband of hidden costs now he is expected to pay for it but he would never have taken the deal knowing these costs. So firstly you **** then you stole his money on a debit order and now no body had help us resolve the issue. We shouldn't have to pay for the mistake of staff that with held information!