JM
Jeremy M

1 reviews | Active since Jun 2021

26 Jun 2021, 14:22

Stay away. They hook you rob u then leave u with the mess

I am very disappointed with these people. I was offered a Made for Home deal. I received the simcard. But what they did not tell me is that the simcard does not word without a modem. I have already cancelled the contract with them within the cooling off period. But now MTN is sending me bills and does not want to hear anything about my issue. No one is responding to my emails anymore and MTN so called service champions are sending me up and down putting me through and telling me about old systems and new system. GUYS... JUST STAY AWAY... THESE PEOPLE ARE ******. HOW DO YOU SELL SOMEONE A PRODUCT THAT DOES NOT WORK. AND EXPECT THEM TO PAY FOR IT. STAY AWAY FROM REWARDSCO/ MONDO. THEY WILL MESS UP YOUR CREDIT RECORD. THEY KNOW WHAT THEY ARE DOING BUT JUST DO NOT CARE. MTN IS COMPLICIT.

0
Replies (5)
Mondo
Mondo's reply28 Jun 2021, 08:16
Official
Hi Jeremy,
 
Thank you for taking the time to write to us. 

We sincerely apologize for the inconvenience caused regarding your MTN Cancellation.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO125526
 
Regards, 
 
The Mondo Team 
Mondo
Mondo's reply29 Jun 2021, 09:24
Official
Hi Jeremy,

Please note that we have attempted contacting you with no success.

Kindly advise what is the best possible time to contact you.

Our team has escalated your cancellation request to MTN to urgently assist.

Regards,
 
The Mondo Team
Mondo
Mondo's reply26 Jul 2021, 09:55
Official
Hi Jeremy,

Trust you are well.

Please note that your MTN cancellation is in progress.

We will keep you updated regarding your cancellation.

We do apologize for the inconveniences caused.

Regards,
The Mondo Team 
Mondo
Mondo's reply06 Aug 2021, 13:12
Official
Hi Jeremy,

As discussed with our consultant, please note that your MTN contract is cancelled.

Your query is resolved.

Please call or email us if you have any further queries.

Regards,
 
The Mondo Team
Mondo
Mondo's reply28 Sept 2022, 13:14
Official
Good Day Jeremy,

Trust you are well.

Please note that your MTN account has been credited.

Credit Reference Number: SR# *** & SR# ***

Adjustment Number - MC*** & MC***

You may contact the MTN Accounts Dept. on *** for assistance regarding your credit/account.

Due to the above, your query will now be closed.

We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.

Have a great day further.

Regards,

The Mondo Team