VM
Vashnie M
1 reviews | Active since Apr 2010
10 May 2022, 13:04
STAY AWAY FROM THIS COMPANY
I am waiting since 12 February for my cancelation to be processed. My bank account is still being debited for a service that was never provided to me. I have tried all channels of communication with this company. No-one assists or even responds.
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Replies (1)
Mondo's replyOfficial
10 May 2022, 13:21Hi Vashnie,
Trust you are well.
Thank you for taking the time to write to us about your MTN cancellation query.
We do apologize for the level of service which you have received thus far.
Kindly note that an urgent cancellation request has been sent to the MTN Cancellations Team.
Once cancellation is done, a credit will be passed.
Case Number: RCO184524
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN cancellation query.
We do apologize for the level of service which you have received thus far.
Kindly note that an urgent cancellation request has been sent to the MTN Cancellations Team.
Once cancellation is done, a credit will be passed.
Case Number: RCO184524
Regards,
The Mondo Team
Mondo's reply10 May 2022, 13:21
Official
Hi Vashnie,
Trust you are well.
Thank you for taking the time to write to us about your MTN cancellation query.
We do apologize for the level of service which you have received thus far.
Kindly note that an urgent cancellation request has been sent to the MTN Cancellations Team.
Once cancellation is done, a credit will be passed.
Case Number: RCO184524
Regards,
The Mondo Team
Trust you are well.
Thank you for taking the time to write to us about your MTN cancellation query.
We do apologize for the level of service which you have received thus far.
Kindly note that an urgent cancellation request has been sent to the MTN Cancellations Team.
Once cancellation is done, a credit will be passed.
Case Number: RCO184524
Regards,
The Mondo Team