JE
Jeanine E
1 reviews | Active since Dec 2022
28 Dec 2022, 11:35
Stay away from Mondo
This is the WORST place you can think of to take a contract from. Stay away!!!! They are very quick to get all your details but when it comes to cancelling the contract, they delay the case and their agents tell you telephonically it has been escalated or prioritized but they lie to you. And they just pull up their shoulders. They DONT GIVE ANY CUSTOMER SERVICE!!! IT IS PATHETIC!!!! Stay as far away from them as you can!!!!
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
28 Dec 2022, 11:54Hi Jeanine ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO323030
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO323030
Regards,
The Mondo Team
Mondo's reply28 Dec 2022, 11:54
Official
Hi Jeanine ,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO323030
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO323030
Regards,
The Mondo Team
Mondo's replyOfficial
06 Jan 2023, 13:14Hi Jeanine,
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Mondo's reply06 Jan 2023, 13:14
Official
Hi Jeanine,
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team