Stay away from Mondo!

Mondo has to be the worst cellphone service providers I have ever encountered. Id advise anyone to stay away from them. I started a new phone contract with them online and over the phone for convenience. 2 weeks later im still struggling with them. I don't know if they gave the trainee or new employee to process my application but here's what happened... I specifically ordered a closed contract for R399 x 24 months. The right phone was delivered but when i enquired about the contract, the person that processed my application gave me a 329 x 36 month contract with a open line with a R7000 credit each month the phone can use that id have to pay for if my minutes/data ran out. They then tell me they cant change it, there's nothing they can do and don't want to take responsibility for their mistake and made it like its my problem. Now to be inconvenienced to cancel the product i had to find a MTN direct store. Mind you there arnt many in Gauteng. It was a mission to locate one as well as a waste of my fuel to drive all the way to the stores location. After returning the phone and canceling, the call center agent told me it will be canceled in 3-10 business working days and i need to phone to check up. A week later i phone to check up and another agent tells me its still not canceled and will only be within 14-21 days and my debit order that i canceled could still go off but ill be credited after its finally canceled! I don't know if any of them know what they're doing but this was the biggest headache dealing with them. They made life so much harder just to get a phone. Also i cant open the contract i want again until it shows on the system that mondo finally closed my contract i canceled. Stay away!!!! If they tried to already assist better in their stuff up it would've been easier but now id rather warn everyone to stay away from them so they don't have to go through what i had to and 2 weeks later still having to deal with!