1 reviews | Active since Sept 2018
STAY AWAY FROM MONDO ******
Most disgusting customer service ever experienced.
App**** for a contract(1X) for R249X24 months and they delivered 2X cellphones and 2X sim cards. I called in to double check if this was a promotion or I'd liable for the second cellphone as well. I was told that I was put on two contracts which wasn't part of the initial agreement. I then advised them to immediately cancel both contracts and that was before activation on the 10th February 2022.
Both phones/sim cards were collected together by their courier company within seven days after my cancellation request, but these ****** Still harass me every month to pay contracts that I don't have. I have called their useless customer careline and they confirm that they can see the notes on their useless system a request for a cancellation was submitted but it's hasn't been actioned yet and there's nothing they can do to assist me on this matter. I've been lost patience with them and my next step is to escalate them to the ombudsman.
Thank you for taking the time to write to us about your cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO188598 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your cancellation.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO188598 .
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated an urgent cancellation request to Telkom.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that we have escalated an urgent cancellation request to Telkom.
Once we receive an update, we will advise you accordingly.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom cancellation has been done.
Your query has been resolved and will be closed.
Should you require further assistance, you may contact our Customer Care Team.
Have a great day further.
Regards,
The Mondo Team
Mr/s Mxolisi Sibeko, ur personal information regarding ur Telkom Mobile debt was provided to Nudebt as per POPIA. You have been handed over for collections, Ref *** Call ***
Mr/s Mxolisi Sibeko, ur personal information regarding ur Telkom Mobile debt was provided to Nudebt as per POPIA. You have been handed over for collections, Ref *** Call ***
Trust you are well.
Please note that as per the Telkom system, the lines that were done by Mondo reflect as cancelled.
You may contact Telkom on 081180 for assistance with your account and you may provide Telkom with the case number below.
Case No: ***1
Regards,
The Mondo Team
Trust you are well.
Please note that as per the Telkom system, the lines that were done by Mondo reflect as cancelled.
You may contact Telkom on 081180 for assistance with your account and you may provide Telkom with the case number below.
Case No: ***1
Regards,
The Mondo Team