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Khokela G

1 reviews | Active since Jun 2021

29 Jun 2021, 20:30

Stay away from Mondo and their MTN deals.

Do not accept their deals. Worst company ever. They offered me one thing and gave me the opposite. To date after a year, mtn is still deducting my account. They claim that they cancelled the contract with MTN. They tell me MTN said the sim card is not active. Of course it's not active, I'm not using it. Mondo said it was canceled but MTN is still deducting.

0
Replies (4)
Mondo
Mondo's reply29 Jun 2021, 20:45
Official
Hi Khokela, 

Thank you for taking the time to write to us.

We sincerely apologize for the inconvenience caused and the experience you have endured. 

We will get one of our Customer Care Consultant to contact you within business hours and assist with your query.
 

Your refence number is RCO125942

Regards,
 
The Mondo Team

Mondo
Mondo's reply30 Jun 2021, 17:35
Official
Hi Khokela, 

We have escalated your cancellation to MTN to urgently intervene.

Our team will revert with feedback.

Regards,
 
The Mondo Team 
Mondo
Mondo's reply02 Jul 2021, 09:46
Official
Hi Khokela, 

Trust you are well.

Please note that your MTN cancellation is in progress.

Once we receive feedback, we will advise you accordingly.

We do apologize for the delay.

Regards,
The Mondo Team

Mondo
Mondo's reply16 Aug 2021, 16:40
Official
 Hi Khokela, 

Trust you are well.

Please note that your MTN cancellation has been done.

Your query will now be closed.

Thank you for allowing us to look into your query.

Please call or email us if you have any further queries.

Regards, 
 
The Mondo Team