AH
Alan H
1 reviews | Active since Feb 2021
02 Feb 2021, 10:25
Stay Away from Mondo
I recently upgraded my Vodacom data package through Mondo and have been hit with a monthly device/handset installment fee. Eventually discovered that this is a voucher for We Grow South Africa which I never requested or agreed to. Could not initially resolve this issue either via Vodacom or Mondo customer care until I threatened to cancel my contract. This prompted a response from Vodacom who stated that they intend to reverse the upgrade and associated charges. Still waiting for a Mondo response.
The only reason I have given Mondo a single rating star is that there is no allowance for a negative rating! In my book they don't even warrant a negative rating. Absolute shambles of a company.
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Replies (4)
Mondo's replyOfficial
02 Feb 2021, 10:38Good day Alan
Trust you are well.
Thank you for raising your query with us.
Kindly note one of our dedicated consultants will contact you shortly.
Regards,
Mondo Team
Trust you are well.
Thank you for raising your query with us.
Kindly note one of our dedicated consultants will contact you shortly.
Regards,
Mondo Team
Mondo's reply02 Feb 2021, 10:38
Official
Good day Alan
Trust you are well.
Thank you for raising your query with us.
Kindly note one of our dedicated consultants will contact you shortly.
Regards,
Mondo Team
Trust you are well.
Thank you for raising your query with us.
Kindly note one of our dedicated consultants will contact you shortly.
Regards,
Mondo Team
AH
Alan H's updateReviewer Update
02 Feb 2021, 18:06Noted.
AH
Alan H's update02 Feb 2021, 18:06
Reviewer Update
Noted.
AH
Alan H's updateReviewer Update
16 Feb 2021, 19:44Some feedback regarding my initial post.
On the positive side I received a prompt response from Mondo. To cut a long story short Mondo agreed to reinstate my old contract and reimburse me for the We Grow South Africa deductions.
On the negative side nothing (to date) appears to have changed. Accessing My Vodacom account still reflects the issues I raised with Mondo plus there is no sign of the promised credit.
While I currently I see no reason to change my review rating I will give Mondo the benefit of the doubt subject to receiving my next account. If everything has been actioned as promised I will update my rating - if not .......
On the positive side I received a prompt response from Mondo. To cut a long story short Mondo agreed to reinstate my old contract and reimburse me for the We Grow South Africa deductions.
On the negative side nothing (to date) appears to have changed. Accessing My Vodacom account still reflects the issues I raised with Mondo plus there is no sign of the promised credit.
While I currently I see no reason to change my review rating I will give Mondo the benefit of the doubt subject to receiving my next account. If everything has been actioned as promised I will update my rating - if not .......
AH
Alan H's update16 Feb 2021, 19:44
Reviewer Update
Some feedback regarding my initial post.
On the positive side I received a prompt response from Mondo. To cut a long story short Mondo agreed to reinstate my old contract and reimburse me for the We Grow South Africa deductions.
On the negative side nothing (to date) appears to have changed. Accessing My Vodacom account still reflects the issues I raised with Mondo plus there is no sign of the promised credit.
While I currently I see no reason to change my review rating I will give Mondo the benefit of the doubt subject to receiving my next account. If everything has been actioned as promised I will update my rating - if not .......
On the positive side I received a prompt response from Mondo. To cut a long story short Mondo agreed to reinstate my old contract and reimburse me for the We Grow South Africa deductions.
On the negative side nothing (to date) appears to have changed. Accessing My Vodacom account still reflects the issues I raised with Mondo plus there is no sign of the promised credit.
While I currently I see no reason to change my review rating I will give Mondo the benefit of the doubt subject to receiving my next account. If everything has been actioned as promised I will update my rating - if not .......
Mondo's replyOfficial
12 Jan 2023, 11:35Mondo's reply12 Jan 2023, 11:35
Official