OM
Onke M
1 reviews | Active since Jun 2018
14 Dec 2022, 14:34
STAY AWAY!!
Good day I'm sure I'm not the only one who got bad service from Mondo, they literally deducted money from my account and yet i haven't received any device, they literally sold me something they do not have in stock, and got the audacity to deduct funds from my account. I'd advise people to not associate themselves with the business. I'm really angry and it's been weeks still theres no update when I'm gonna get the device. Worse regret of my life. I want to just cancel it, klaar.
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Replies (4)0
Replies (4)
Mondo's replyOfficial
14 Dec 2022, 14:38Good day Onke,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO318575
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO318575
Regards,
The Mondo Team
Mondo's reply14 Dec 2022, 14:38
Official
Good day Onke,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO318575
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Please note that we have escalated your query to the relevant department for urgent assistance.
Once we receive feedback, we will advise you accordingly.
Your Case Number is: RCO318575
Regards,
The Mondo Team
OM
Onke M's updateReviewer Update
14 Dec 2022, 15:42It is not an MTN query, Mondo offered me a telkom deal, I'll be waiting.
OM
Onke M's update14 Dec 2022, 15:42
Reviewer Update
It is not an MTN query, Mondo offered me a telkom deal, I'll be waiting.
Mondo's replyOfficial
15 Dec 2022, 13:29Hi Onke,
Trust you are well.
We do apologize for the above.
Please note that delivery is done within 7-14 working days after the admin fee is deducted.
As per the system, there is a current stock delay. Due to this, a request has been sent to our resubmissions team for assistance.
We will advise you once we receive an update regarding your query.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the above.
Please note that delivery is done within 7-14 working days after the admin fee is deducted.
As per the system, there is a current stock delay. Due to this, a request has been sent to our resubmissions team for assistance.
We will advise you once we receive an update regarding your query.
Regards,
The Mondo Team
Mondo's reply15 Dec 2022, 13:29
Official
Hi Onke,
Trust you are well.
We do apologize for the above.
Please note that delivery is done within 7-14 working days after the admin fee is deducted.
As per the system, there is a current stock delay. Due to this, a request has been sent to our resubmissions team for assistance.
We will advise you once we receive an update regarding your query.
Regards,
The Mondo Team
Trust you are well.
We do apologize for the above.
Please note that delivery is done within 7-14 working days after the admin fee is deducted.
As per the system, there is a current stock delay. Due to this, a request has been sent to our resubmissions team for assistance.
We will advise you once we receive an update regarding your query.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Dec 2022, 16:34Hi Onke,
Trust you are well.
We have found that you have received your Telkom delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your Telkom delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Mondo's reply21 Dec 2022, 16:34
Official
Hi Onke,
Trust you are well.
We have found that you have received your Telkom delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team
Trust you are well.
We have found that you have received your Telkom delivery.
Due to the above, your query will now be closed.
Thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day.
Regards,
The Mondo Team