OdSH
Odete da Silva Henriques

1 reviews | Active since Jan 2017

17 Jan 2017, 12:38

Special deal - false advertising

<p>Good day, I'm very upset with the service I've received thus far from Telkom & Mondo. In October 2016, I was contacted & given a special deal @ R199 apparently for the first 1000 customers to receive the LTE B315 router with 10g anytime data & 5 night time. It took them over 2 weeks to deliver the router & then 2 months down the line I discover that i'm not receiving the special but the normal package of R199.00 for only 5gig + 5gig. Now I'm being told that I must either cancel the contract or continue as is, well I think that is very wrong as I am now having to pay for something I did not agree to. I'm quite disgusted by this especially seeing as the voice recording verifies that I was being offered an additional 5 gigs as a special promotion. I would really like this to be rectified & my contract to be what I was promised.</p>

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Replies (2)
Mondo
Mondo's reply17 Jan 2017, 16:14
Official

Good day Odete,

Thank you for raising your query with Mondo Customer Care.

Kindly note that we are busy investigating your query and will revert with feedback ASAP.

Please do not hesitate to contact us, should you have any further queries.

Kind Regards
Mondo Customer Care

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Mondo
Mondo's reply10 Mar 2017, 15:29
Official

Hello Odete. As per your discussion with Kimona, your query has been resolved. We would like to apologize for any inconvenience caused. Please do not hesitate to contact us should you have any further queries. Kind Regards Mondo Customer Care ***