BM
Bogosi M
1 reviews | Active since Jul 2020
07 Apr 2022, 09:54
Something fishy/********** here
Hi,
Mondo sold me a data contract via phone but i received a completely different data deal and realized when I received my pro-rata bill that this contract was inaccurate in March(my data was 5 times less than promised and costed 4 times more than promised) . I tried to call and finally manged to log a call in MARCH.
When I try call their line, their phones don't go though.
I am sitting in April with a reference no RCO203594 and no one has contacted me yet.
Helpful (0)
Replies (10)0
Replies (10)
Mondo's replyOfficial
07 Apr 2022, 10:05Good day Bogosi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO203594
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO203594
Regards,
The Mondo Team
Best regards,
Mondo's reply07 Apr 2022, 10:05
Official
Good day Bogosi,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO203594
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO203594
Regards,
The Mondo Team
Best regards,
BM
Bogosi M's updateReviewer Update
11 Apr 2022, 11:09Hi Team,
I am still awaiting feedback from your investigation, we going into another billing month.
Will you please urgently call to provide feedback.
Regards,
Bogosi
I am still awaiting feedback from your investigation, we going into another billing month.
Will you please urgently call to provide feedback.
Regards,
Bogosi
BM
Bogosi M's update11 Apr 2022, 11:09
Reviewer Update
Hi Team,
I am still awaiting feedback from your investigation, we going into another billing month.
Will you please urgently call to provide feedback.
Regards,
Bogosi
I am still awaiting feedback from your investigation, we going into another billing month.
Will you please urgently call to provide feedback.
Regards,
Bogosi
Mondo's replyOfficial
14 Apr 2022, 10:26Hi Bogosi,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding investigation feedback.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding investigation feedback.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Best regards,
Mondo's reply14 Apr 2022, 10:26
Official
Hi Bogosi,
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding investigation feedback.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Trust you are well.
Please note that we have been unsuccessful in attempting to contact you, regarding investigation feedback.
Kindly advise what is a convenient time to make contact.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
14 Apr 2022, 10:59Hi Bogosi,
As per our telephonic discussion, please note that your query was deemed Valid (in your favor).
Due to the above, a collection request has been sent to the DSV team for urgent assistance.
Once the device is collected and returned, a cancellation and credit request will be sent to MTN.
We do apologize for the level of service which you have received thus far.
Have a great Easter weekend ahead.
Regards,
The Mondo Team
As per our telephonic discussion, please note that your query was deemed Valid (in your favor).
Due to the above, a collection request has been sent to the DSV team for urgent assistance.
Once the device is collected and returned, a cancellation and credit request will be sent to MTN.
We do apologize for the level of service which you have received thus far.
Have a great Easter weekend ahead.
Regards,
The Mondo Team
Best regards,
Mondo's reply14 Apr 2022, 10:59
Official
Hi Bogosi,
As per our telephonic discussion, please note that your query was deemed Valid (in your favor).
Due to the above, a collection request has been sent to the DSV team for urgent assistance.
Once the device is collected and returned, a cancellation and credit request will be sent to MTN.
We do apologize for the level of service which you have received thus far.
Have a great Easter weekend ahead.
Regards,
The Mondo Team
As per our telephonic discussion, please note that your query was deemed Valid (in your favor).
Due to the above, a collection request has been sent to the DSV team for urgent assistance.
Once the device is collected and returned, a cancellation and credit request will be sent to MTN.
We do apologize for the level of service which you have received thus far.
Have a great Easter weekend ahead.
Regards,
The Mondo Team
Best regards,
BM
Bogosi M's updateReviewer Update
28 Jun 2022, 11:15Mondo team,
How long will it still take for this refund?
How long will it still take for this refund?
BM
Bogosi M's update28 Jun 2022, 11:15
Reviewer Update
Mondo team,
How long will it still take for this refund?
How long will it still take for this refund?
Mondo's replyOfficial
11 Jul 2022, 10:50Hi Bogosi,
Please note that a follow-up on credit has been escalated to the MTN department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that a follow-up on credit has been escalated to the MTN department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Best regards,
Mondo's reply11 Jul 2022, 10:50
Official
Hi Bogosi,
Please note that a follow-up on credit has been escalated to the MTN department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Please note that a follow-up on credit has been escalated to the MTN department.
Once we receive feedback, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Best regards,
BM
Bogosi M's updateReviewer Update
19 Jul 2022, 07:24Guys, I want my money back
BM
Bogosi M's update19 Jul 2022, 07:24
Reviewer Update
Guys, I want my money back
Mondo's replyOfficial
19 Jul 2022, 10:18Hi Bogosi,
Trust you are well.
Please note that your MTN account has been credited.
MTN Credit Reference: ***
You may contact the MTN accounts dept. on *** for assistance regarding your account.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
MTN Credit Reference: ***
You may contact the MTN accounts dept. on *** for assistance regarding your account.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,
Mondo's reply19 Jul 2022, 10:18
Official
Hi Bogosi,
Trust you are well.
Please note that your MTN account has been credited.
MTN Credit Reference: ***
You may contact the MTN accounts dept. on *** for assistance regarding your account.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
MTN Credit Reference: ***
You may contact the MTN accounts dept. on *** for assistance regarding your account.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
19 Jul 2022, 10:18Hi Bogosi,
Trust you are well.
Please note that your MTN account has been credited.
MTN Credit Reference: ***
You may contact the MTN accounts dept. on *** for assistance regarding your account.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
MTN Credit Reference: ***
You may contact the MTN accounts dept. on *** for assistance regarding your account.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,
Mondo's reply19 Jul 2022, 10:18
Official
Hi Bogosi,
Trust you are well.
Please note that your MTN account has been credited.
MTN Credit Reference: ***
You may contact the MTN accounts dept. on *** for assistance regarding your account.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that your MTN account has been credited.
MTN Credit Reference: ***
You may contact the MTN accounts dept. on *** for assistance regarding your account.
Due to the above, your query will now be closed.
Have a lovely day further.
Regards,
The Mondo Team
Best regards,
BM
Bogosi M's updateReviewer Update
23 Nov 2023, 10:11Hi Mondo,
I there a reason why my account has still not been debited back with my money?
A year later
I there a reason why my account has still not been debited back with my money?
A year later
BM
Bogosi M's update23 Nov 2023, 10:11
Reviewer Update
Hi Mondo,
I there a reason why my account has still not been debited back with my money?
A year later
I there a reason why my account has still not been debited back with my money?
A year later