Solving a potential complaint

Mondo contacted me for a special tablet and bandwidth deal through Telkom. I decided to take up the offer, but nothing had happened by the promised delivery date. I contacted the customer care number and was able to speak to a live operator after a short wait- very refreshing in a world of drop down menus and button pressing!<br> Claudelle was able to call up and review my order immediately and swiftly identified the problem. After that the order was dealt with promptly. I called again to confirm details I was unsure of and the queries were answered confidently and courteously. I was a bit disappointed, on receipt of the tablet, that I still had to wait for the sim card to be activated. Claudelle acknowledged my disappointment and took it upon herself to ensure that Telkom activated the sim as soon as possible. Her courtesy and prompt attention to these problems turned a potentially bad experience into a pleasant one. Well done, Claudelle!