ML
Monique L

1 reviews | Active since Dec 2009

23 Dec 2024, 15:31

Sold under false pretenses.

I was harassed endlessly by this company. I made the fatal error of taking the call. I was told that they wanted to migrate me to a new plan. I stated several times I did not want to be migrated if it would cost me more money. Nowhere once was it disclosed in the conversation that I would be paying an extra R400+ per month for the migration. Now they hide behind me accepting the T & C's. They are ********* and lie and take advantage of clients. I now have to go to a Vodaclm store to listen to the recording. I doubt they even listened to the recording. Stay away from this company. Block their calls. Becareful when agreeing ro anything with them.

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Replies (1)
Mondo
Mondo's reply24 Dec 2024, 10:58
Official
Hi Monique,

I trust you are well.

We sincerely apologize for any confusion or inconvenience caused regarding the investigation into your issue. After reviewing the matter, we regret to inform you that the investigation has been deemed invalid. However, we encourage you to visit Vodacom to listen to the relevant call recording, as this may provide further clarification and assistance.

Regards, 
The Mondo Team