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Almarie R

1 reviews | Active since Aug 2015

25 Aug 2015, 17:38

Sold me wifi contract with wrong information

I had Mondo Customer Support phoning me to sell me the wifi package on my cell phone contract. The conversation was recorded. I have reported a complaint to them stating that i need to listed to the recording. Since February I battled to get the recording from them which was retrieved last week only. I gave them 5 working days to cancel the contract because it states clearly in the recording that I did not want to pay anything extra for the above, which I then did get a bill for R99 a month. They did not do anything about it till today

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Replies (1)
Mondo
Mondo's reply26 Aug 2015, 12:46
Official
Hello almarie.wilson,

Thank you for raising your query with Mondo.

Please note that we are currently investigating your query and will revert with feedback shortly.

Please do not hesitate to contact us should you require any further assistance.

Kind Regards
Mondo Customer Care
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