Sold duplicated products

I took out a warranty plan for my wife’s vehicle through one of your consultants and subsequently referred my wife to take out a service plan with Mondo. Today, when I took the vehicle in for a service, I was informed that there is a duplication of cover. It appears that there is no active service plan; instead, we have been paying for a warranty cover for the same vehicle.

I do not understand how this duplication occurred. I kindly request access to the recorded voice calls and a copy of the policy schedule for clarification. I previously contacted DotSure and was informed that consultants from Mondo would contact me; however, this has not happened.