1 reviews | Active since Jun 2016

06 Dec 2021, 13:45

SO SO ANGRY!

SO ANGRY! Jason called me from Mondo to offer me a deal of R99 for 100 gigs, this sounded unreal but after convincing me and telling me I can cancel if I'm not happy. I decided to give him the details he requested. I received a bunch of emails confirming my credit check and the contract. I opened the contract and it was with MTN- I'm NOT MTN! Then reading through the contract, half the info he put in was incorrect. I am not agreeing to a contract that is incorrect. I call the call center and get told they cant help or put me on hold for 7 mins! This is SUCH an inconvenience to me! I want it to be cancelled and done fast.

0
Replies (2)
Mondo
Mondo's reply06 Dec 2021, 13:53
Official
Hi Heather,

Trust you are well.

Thank you for taking the time to write to us.

Please note that as per our records, a request has been escalated to DSV couriers to return the order to the warehouse.

We do apologize for the level of service which you received.

Case No: RCO158795

Regards,

The Mondo Team

Best regards,

Mondo
Mondo's reply30 Dec 2021, 13:23
Official
Hi Heather,

Trust you are well.

Please note that your MTN application has been cancelled.

Your query will now be closed.

For further enquiries, you may contact our Customer Care Team.

Regards,

The Mondo Team

Best regards,