DI
Dineo I
1 reviews | Active since Mar 2023
12 Apr 2023, 09:29
So dissapointed
I have a pre-approved contract with mondo since the 17th i have been calling everyday to be told the same things by the agents that someone will call tell today .Its been a month no one has bothered to call.I regret writing a good review last week about this company.Im so disappointed
Helpful (0)
Replies (5)0
Replies (5)
Mondo's replyOfficial
12 Apr 2023, 09:36Hi Dineo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO378936
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO378936
Regards,
The Mondo Team
Mondo's reply12 Apr 2023, 09:36
Official
Hi Dineo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO378936
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO378936
Regards,
The Mondo Team
DI
Dineo I's updateReviewer Update
13 Apr 2023, 17:13Disappointing yet again
DI
Dineo I's update13 Apr 2023, 17:13
Reviewer Update
Disappointing yet again
DI
Dineo I's updateReviewer Update
13 Apr 2023, 17:13Worst service
DI
Dineo I's update13 Apr 2023, 17:13
Reviewer Update
Worst service
Mondo's replyOfficial
14 Apr 2023, 10:27Hi Dineo,
Trust you are well.
Please note that we have sent a callback request to the sales dept.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent a callback request to the sales dept.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's reply14 Apr 2023, 10:27
Official
Hi Dineo,
Trust you are well.
Please note that we have sent a callback request to the sales dept.
We do apologize for the delay.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent a callback request to the sales dept.
We do apologize for the delay.
Regards,
The Mondo Team
Mondo's replyOfficial
20 Apr 2023, 11:20Hi Dineo,
Trust you are well.
We have received feedback from our sales department and advised that we do not have any iPhone deals in stock.
You may advise which alternate device you would like to apply for or you may apply for an iPhone deal in-store.
Regards,
The Mondo Team
Trust you are well.
We have received feedback from our sales department and advised that we do not have any iPhone deals in stock.
You may advise which alternate device you would like to apply for or you may apply for an iPhone deal in-store.
Regards,
The Mondo Team
Mondo's reply20 Apr 2023, 11:20
Official
Hi Dineo,
Trust you are well.
We have received feedback from our sales department and advised that we do not have any iPhone deals in stock.
You may advise which alternate device you would like to apply for or you may apply for an iPhone deal in-store.
Regards,
The Mondo Team
Trust you are well.
We have received feedback from our sales department and advised that we do not have any iPhone deals in stock.
You may advise which alternate device you would like to apply for or you may apply for an iPhone deal in-store.
Regards,
The Mondo Team