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Tshishonga T

1 reviews | Active since Apr 2021

09 Apr 2021, 11:38

SO DISAPPOINTED WITH THE SERVICE, NOT A GOOD WAY TO BUILD BUSINESS REPUTATION

Mondo contacted me about their data offer of 12 gb valid for a month for only 99 rand a month, and i was also told that if i want to cancel it must be with 10 days and if is after 10 days they'll fine me 350 rand. day after i took their policy i called to cancel and i was told to wait for delivery of which it might come after ten days and reject it and the when the courier delivery the product back my application will be cancelled. thing we see outside here is very strange. where i work client do cancel and we confirm the cancellation asap, what type of company is that.

won't sit until they become integrity.

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Replies (3)
Mondo
Mondo's reply09 Apr 2021, 11:43
Official
Hi Tshishonga, 
 
We sincerely apologize for your experience; this is not aligned to what our brand stands for nor how we conduct our business.  We have escalated your complaint to the necessary department, and this will be investigated. 
 
In the meantime, we will get one of our Customer Care Consultant to contact you and assist with your query. 

Reference Number: RCO116018 
 
Many thanks, 
 
The Mondo Team 
Mondo
Mondo's reply12 Apr 2021, 16:34
Official
Hi Tshishonga, 

Kindly note that we have attempted contacting you with regards to the above query however, we haven't been successful. 

Please advise what the best possible time to contact you. 
 
Many thanks, 
 
The Mondo Team 
Mondo
Mondo's reply15 Apr 2021, 08:41
Official
Hi Tshishonga, 
 
As discussed with Kim, please note that your line is cancelled. 
 
Your query is now resolved and will be closed. 
 
Should you have any further queries please feel free to call our team 
 
Regards, 
 
The Mondo Team