ST
Sinezipho T
1 reviews | Active since Nov 2021
30 Nov 2021, 15:14
Slow process
Process took almost a month and I didn't receive the data I requested, ordered 40 G and only 20G was loaded(10 +10)
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
30 Nov 2021, 16:10Hi Sinezipho,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156892
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156892
Regards,
The Mondo Team
Mondo's reply30 Nov 2021, 16:10
Official
Hi Sinezipho,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156892
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO156892
Regards,
The Mondo Team
Mondo's replyOfficial
04 Feb 2022, 16:01Hi Sinezipho,
Trust you are well.
Please note that the correct data plan was captured for you, where you will receive 40GB anytime data + 40GB night surfer data.
Kindly note that the 20GB was a pro-rata allocation.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that the correct data plan was captured for you, where you will receive 40GB anytime data + 40GB night surfer data.
Kindly note that the 20GB was a pro-rata allocation.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply04 Feb 2022, 16:01
Official
Hi Sinezipho,
Trust you are well.
Please note that the correct data plan was captured for you, where you will receive 40GB anytime data + 40GB night surfer data.
Kindly note that the 20GB was a pro-rata allocation.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that the correct data plan was captured for you, where you will receive 40GB anytime data + 40GB night surfer data.
Kindly note that the 20GB was a pro-rata allocation.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team