Slow Customer Service at Mondo

I have done an MTN upgrade two weeks ago on the MTN website. I did not expect Mondo to handle the upgrade. Initially I got a couple of SMS messages that showed the progress of the Credit Check and et cetera, they indicated that I need to send a copy of my ID to them.

I got no email to indicate to who I should speak or an email address to send these details to. Eventually I sent the email with the copy of my ID.

A week went past and no one gave me any updates on the progress of my application. I went to an MTN store to ask if I can upgrade directly from them, but they said I had to cancel with Mondo first as they can't access their system. This is something that needs to change!

I have sent emails requesting updates on my application (***) and never got a reply.

When you phone the number, it takes a while for someone to eventually pick up the phone. I requested someone to cancel my application on a Wednesday and they told me that I would receive a confirmation email which I never did. I then had to phone the Friday to confirm telephonically that the application has been cancelled.