1 reviews | Active since Mar 2023
Sleazy sales reps who misinform consumers
A sales agent called me under false pretences and **** about a deal which could be added to my contract because it was “MTNs birthday special” where I would get some sort of discount plus a Mecer Laptop would be added to my contract, above all that my premiums would be reduced by 50% due to this birthday special. I spent 20 minutes asking the specifics of the deal and she promised that the new deal was a special deal and it would result in my contract premiums going lower as well as adding a new device. I later discovered that the entire deal was a lie after phoning back and speaking to another rep, and that it would rather be a new line item entirely on my contract which I didn’t agree to. I have tried to contact Mondo multiple times about cancelling the package before the aforementioned laptop gets delivered and nothing is being resolved.
The customer service rep that was helping me even **** saying that they tried to call me, which they did not do! Do not listen to what these sleazy sales reps have to offer because they will misinform you and sign you up for something you did not agree to.
I still haven’t received ANY assistance with my cancellation and I am very unhappy.
Can anyone assist me??
I will NOT pay any fees due to deliberate misinformation from Mondo sales reps who call you just to lie to you.
If your reps are that dedicated - staying on a 20 minute call trying to force a product with lies onto me, even escalating the call to their “manager” who corroborates the lie when I refused to take the deal… Then I expect the same amount of determination to cancel what was started
I will NOT pay any fees due to deliberate misinformation from Mondo sales reps who call you just to lie to you.
If your reps are that dedicated - staying on a 20 minute call trying to force a product with lies onto me, even escalating the call to their “manager” who corroborates the lie when I refused to take the deal… Then I expect the same amount of determination to cancel what was started
We do apologize for the inconvenience caused.
Our team will be in contact with you during business hours.
Regards,
The Mondo Team
We do apologize for the inconvenience caused.
Our team will be in contact with you during business hours.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent a request to DSV couriers to return the order to the MTN warehouse.
Once the order is returned, the application will be cancelled.
Regards,
The Mondo Team
Trust you are well.
Please note that we have sent a request to DSV couriers to return the order to the MTN warehouse.
Once the order is returned, the application will be cancelled.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team
Trust you are well.
Please note that the MTN order was returned and the application has been cancelled.
Your query has been resolved and will be closed.
We do apologize for the delay and inconvenience caused, however, thank you for allowing us to look into your query.
Should you require further assistance, you may contact our Customer Care Team.
Have a lovely day further.
Regards,
The Mondo Team