MV
Marike V
1 reviews | Active since Apr 2014
22 Jun 2015, 10:09
SLAMS PHONE DOWN IN YOUR EAR
PLEASE GET BETTER SALES PEOPLE AS THE ONE WHO JUST CALLED ME SLAMMED THE PHONE DOWN IN MY EAR AS SOON AS SHE HEARD I SAID I'M NOT INTERESTED... SO UNPROFESSIONAL!!! THANKS TO YOUR UNPROFESSIONAL PERSONNEL I WILL NEVER CONSIDER YOUR COMPANY IN THE FUTURE BECAUSE OF THIS. <br>
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Mondo's replyOfficial
23 Jun 2015, 11:17Hello Marikevdw@85,
Thank you for bringing this matter to our attention.
As per our Investigation we found the call did drop, however, there is no system in place to verify if the agent did drop the call intentionally.
We have taken your complaint seriously and the agent has been disciplined accordingly. A call back should have been made to you by the agent.
We appreciate and value your feedback and it is only with feedback like yours, that we can ensure we better our service to our customers.
We apologize once again for any inconvenience caused.
Regards,
Mondo Support
Thank you for bringing this matter to our attention.
As per our Investigation we found the call did drop, however, there is no system in place to verify if the agent did drop the call intentionally.
We have taken your complaint seriously and the agent has been disciplined accordingly. A call back should have been made to you by the agent.
We appreciate and value your feedback and it is only with feedback like yours, that we can ensure we better our service to our customers.
We apologize once again for any inconvenience caused.
Regards,
Mondo Support
Mondo's reply23 Jun 2015, 11:17
Official
Hello Marikevdw@85,
Thank you for bringing this matter to our attention.
As per our Investigation we found the call did drop, however, there is no system in place to verify if the agent did drop the call intentionally.
We have taken your complaint seriously and the agent has been disciplined accordingly. A call back should have been made to you by the agent.
We appreciate and value your feedback and it is only with feedback like yours, that we can ensure we better our service to our customers.
We apologize once again for any inconvenience caused.
Regards,
Mondo Support
Thank you for bringing this matter to our attention.
As per our Investigation we found the call did drop, however, there is no system in place to verify if the agent did drop the call intentionally.
We have taken your complaint seriously and the agent has been disciplined accordingly. A call back should have been made to you by the agent.
We appreciate and value your feedback and it is only with feedback like yours, that we can ensure we better our service to our customers.
We apologize once again for any inconvenience caused.
Regards,
Mondo Support