KK
Koketjo K
1 reviews | Active since Oct 2021
31 Jan 2023, 10:46
Skeptical
So far communication is not clear from Mondo. Order a phone on the 24th Jan, received a debit order mandate of R10 000, for a R480 contract. I'm skeptical of accepting that R10 000 debit order that's supposed to run from tomorrow. Also I don't think it's fair that the debit order runs but I don't have the phone in my hand at yet. Who knows when I'll get it
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
31 Jan 2023, 11:08Hi Koketjo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO340228
Regards, The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO340228
Regards, The Mondo Team
Mondo's reply31 Jan 2023, 11:08
Official
Hi Koketjo,
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO340228
Regards, The Mondo Team
Thank you for taking the time to write to us about your MTN query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query.
We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO340228
Regards, The Mondo Team
Mondo's replyOfficial
01 Feb 2023, 11:24Hi Koketjo,
Trust you are well.
Kindly note that this is the maximum amount that MTN is allowed to debit from your account and will safeguard you should you go into arrears.
Your monthly debit will be the agreed amount.
The maximum amount of R10000 is your current credit limit with MTN.
We sincerely apologize for the confusion.
Should you require further assistance regarding the above, you may contact our Customer Care Team.
Email Address: ***
Contact Number: ***
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Kindly note that this is the maximum amount that MTN is allowed to debit from your account and will safeguard you should you go into arrears.
Your monthly debit will be the agreed amount.
The maximum amount of R10000 is your current credit limit with MTN.
We sincerely apologize for the confusion.
Should you require further assistance regarding the above, you may contact our Customer Care Team.
Email Address: ***
Contact Number: ***
Have a good day further.
Regards,
The Mondo Team
Mondo's reply01 Feb 2023, 11:24
Official
Hi Koketjo,
Trust you are well.
Kindly note that this is the maximum amount that MTN is allowed to debit from your account and will safeguard you should you go into arrears.
Your monthly debit will be the agreed amount.
The maximum amount of R10000 is your current credit limit with MTN.
We sincerely apologize for the confusion.
Should you require further assistance regarding the above, you may contact our Customer Care Team.
Email Address: ***
Contact Number: ***
Have a good day further.
Regards,
The Mondo Team
Trust you are well.
Kindly note that this is the maximum amount that MTN is allowed to debit from your account and will safeguard you should you go into arrears.
Your monthly debit will be the agreed amount.
The maximum amount of R10000 is your current credit limit with MTN.
We sincerely apologize for the confusion.
Should you require further assistance regarding the above, you may contact our Customer Care Team.
Email Address: ***
Contact Number: ***
Have a good day further.
Regards,
The Mondo Team