Sixk and tired
Below matter refers to my order that I am still awaiting for. I have not had any feedback once again from you guys from the last email on the 3rd September 2021. So once again I had to phone just to be told that you guys still do not have stock?
Do you guys have any stock of anything? This is really ridiculous as it is now more than a month that I am waiting and might I add that I must constantly call or email because of the lack of communication from you guys. First off you guys did not have stock of a voucher, then I said send me the phone and modem without the voucher, only to hear that you guys do not have stock of the phones.
Why do you guys offer a product that you do not have stock off?
Can you guys not offer something similar? Surely you should do whatever it takes to keep a client happy? If you guys do not have stock nor replacement deals then please proceed in cancelling my deal and refund me the money I have paid. After that please remove me from your mailing lists and all contact lists.
I am most probably not going to get a response here!
Thank you for taking the time to write to us about your MTN refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133126
Regards,
The Mondo Team
Thank you for taking the time to write to us about your MTN refund.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO133126
Regards,
The Mondo Team
