LM
Lukho M

1 reviews | Active since Nov 2019

16 Feb 2021, 10:02

Simcard cancelliation

i requested for a cancelliation 2 weeks ago am not getting any assistance,i have been calling their customer care line with no response after waiting to be connected for about 30 minutes.

0
Replies (3)
Mondo
Mondo's reply16 Feb 2021, 10:13
Official
Hi Asanda,

We sincerely apologize for the inconvenience you have been caused due to the cancellation request you submitted.

Please note one of our dedicated consultants will be contacting you shortly with regards to your review.

Your reference number is: RCO111058

Regards,

Mondo Team

Best regards,

Mondo
Mondo's reply18 Feb 2021, 17:21
Official
Hi Asanda,

Please note that 1 line is cancelled. 

We are awaiting feedback on the cancellation.

Our team will keep you updated on the progress of this.

Regards,

Mondo Team

Best regards,

Mondo
Mondo's reply19 Feb 2021, 13:56
Official
Hi Asanda,

As note that your lines have been deactivated and your query is resolved.

Should you have any further queries please feel free to call or email us.

Regards,

Mondo Team 

Best regards,