LM
Lesego M
1 reviews | Active since Sept 2021
11 Feb 2022, 23:05
Sim card still not active on we are on
I got a contract phone through mondo that was delivered on 03/02/2022,they said the Sim card would be active in 24-48 hours.. I sent them and email and hoping that they would activate
I am still waiting for my Sim card to actives so I can take oi
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Replies (2)0
Replies (2)
Mondo's replyOfficial
12 Feb 2022, 08:00 Hi Lesego,
Thank you for taking the time to write to us about your activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO183629 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO183629 .
Regards,
The Mondo Team
Mondo's reply12 Feb 2022, 08:00
Official
Hi Lesego,
Thank you for taking the time to write to us about your activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO183629 .
Regards,
The Mondo Team
Thank you for taking the time to write to us about your activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO183629 .
Regards,
The Mondo Team
Mondo's replyOfficial
14 Feb 2022, 10:36Hi Lesego,
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove your sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove your sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
Regards,
The Mondo Team
Mondo's reply14 Feb 2022, 10:36
Official
Hi Lesego,
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove your sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove your sim card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
Regards,
The Mondo Team