SIM card inactive

<p>Good day</p> <p>I had my mobile device delivered to me yesterday, just after 8h30 am. I called the customer service roughly around 12pm, as the information pamphlet states that<br />"If you would like to activate your SIM before the 24 to 48 hours period, you can contact Mondo Customer Care through any of the channel details below" <br />Which I then did. Bearing in mind, that this was almost 4 hours after accepting delivery of the device. <br />I was told by a lady named Christine that the system was still showing that the device had not yet been delivered yet, but that she will send and email (to whom I do not know) and my SIM will then be activated within 24 hours - I'm assuming she meant from that point forward. It is now 24.5 hours after that phone call was made - requesting that my SIM card be activated, and the device still says emergency calls only - and customer service is not unavailable as they do not work on public holidays.</p> <p>I am not impressed. When someone tells me 24 hours on the phone - I expect it to be 24 hours. And i can almost guarantee, that tomorrow morning at 8h30, which will be 48 hours later, I will still not have an active SIM card.</p> <p>PLEASE ADVISE</p> <p> </p>