MM
Marlon M
1 reviews | Active since Jan 2022
18 Jan 2022, 10:35
Sim card contract
I still didn't get any data from Mondo Telkom on the sim card I ordered and recieved from them.A full amount will be deducted for a service I didn't even receive.Very bad service as until today no guidance or solutions from their side.
Helpful (0)
Replies (2)0
Replies (2)
Mondo's replyOfficial
18 Jan 2022, 10:37Good day Marlon,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO171059
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO171059
Regards,
The Mondo Team
Mondo's reply18 Jan 2022, 10:37
Official
Good day Marlon,
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO171059
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO171059
Regards,
The Mondo Team
Mondo's replyOfficial
18 Jan 2022, 16:26Hi Marlon,
Trust you are well.
Please note that your Telkom SIM was activated.
For queries related to your bill, you may contact Telkom direct, as we have limited access to the system.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom SIM was activated.
For queries related to your bill, you may contact Telkom direct, as we have limited access to the system.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply18 Jan 2022, 16:26
Official
Hi Marlon,
Trust you are well.
Please note that your Telkom SIM was activated.
For queries related to your bill, you may contact Telkom direct, as we have limited access to the system.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom SIM was activated.
For queries related to your bill, you may contact Telkom direct, as we have limited access to the system.
Your query will now be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team