FM
Frans M
1 reviews | Active since Oct 2019
08 Sept 2021, 19:07
Sim card activation telkom mondo
Telkom Sim activation is like burning in hell guys I struggled to get a delivery now it's been 5 days with no activation I really don't know why this company is so ***********, if anyone is planning to be part of this company please stay away otherwise you drown on tears
Helpful (0)
Replies (3)0
Replies (3)
Mondo's replyOfficial
08 Sept 2021, 19:25Hi Frans,
Thank you for taking the time to write to us about your Telkom activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO135539
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO135539
Regards,
The Mondo Team
Mondo's reply08 Sept 2021, 19:25
Official
Hi Frans,
Thank you for taking the time to write to us about your Telkom activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO135539
Regards,
The Mondo Team
Thank you for taking the time to write to us about your Telkom activation query.
We sincerely apologize for the level of service you have received.
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query during business hours.
Your Case Number is: RCO135539
Regards,
The Mondo Team
Mondo's replyOfficial
10 Sept 2021, 14:37Hi Frans,
Trust you are well.
As discussed with Nicole, please note that we will escalate for an urgent activation to be done without activating the WeGrow voucher.
Once activation is complete, we will advise you accordingly.
Regards,The Mondo Team
Trust you are well.
As discussed with Nicole, please note that we will escalate for an urgent activation to be done without activating the WeGrow voucher.
Once activation is complete, we will advise you accordingly.
Regards,The Mondo Team
Mondo's reply10 Sept 2021, 14:37
Official
Hi Frans,
Trust you are well.
As discussed with Nicole, please note that we will escalate for an urgent activation to be done without activating the WeGrow voucher.
Once activation is complete, we will advise you accordingly.
Regards,The Mondo Team
Trust you are well.
As discussed with Nicole, please note that we will escalate for an urgent activation to be done without activating the WeGrow voucher.
Once activation is complete, we will advise you accordingly.
Regards,The Mondo Team
Mondo's replyOfficial
13 Sept 2021, 10:02Hi Frans,
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
You query has been resolved and will be closed.
For further queries, you may contact our Customer Care Team.
Regards,The Mondo Team
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
You query has been resolved and will be closed.
For further queries, you may contact our Customer Care Team.
Regards,The Mondo Team
Mondo's reply13 Sept 2021, 10:02
Official
Hi Frans,
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
You query has been resolved and will be closed.
For further queries, you may contact our Customer Care Team.
Regards,The Mondo Team
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
You query has been resolved and will be closed.
For further queries, you may contact our Customer Care Team.
Regards,The Mondo Team