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bongani Z

1 reviews | Active since Jul 2021

20 Jul 2021, 06:16

Sim card activation and communication.

Its my second complain in a month they delivered the phones and never activated the sim. I called their customer they said they will activate am still waiting ,sent an email to support still no answer #Mondo must fall ! why open a business when you cannot render the service they will be deducting their monthly premium on the 25th but since the 9th there has been no communication and with all efforts made my sim is still not active .

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Replies (4)
Mondo
Mondo's reply20 Jul 2021, 08:02
Official
Hi Bongani,
 
Thank you for taking the time to write to us about your Telkom activation query. 

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO127258
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply20 Jul 2021, 14:08
Official
Hi Bongani,

Trust you are well.

Please note that an urgent activation request has been escalated to the Telkom activations team.

Once activation is done, we will advise you accordingly.

We do apologize for the delay.

Regards,
The Mondo Team
Mondo
Mondo's reply21 Jul 2021, 16:07
Official
Hi Bongani,

Trust you are well.

As discussed with Nicole, please note that your Telkom activation was delayed due to the delivery status not updating in time.

Kindly note that the activations team is currently working on your activation.

Regards,
The Mondo Team
Mondo
Mondo's reply21 Jul 2021, 16:34
Official
Hi Bongani,

Trust you are well.

As discussed with Nicole, please note that your Telkom cancellation has been done.

Thank you for allowing us to look into your query.

Your query will be closed.

Please call or email us if you have any further queries.

Regards,

The Mondo Team