NM
Nombuyiselo M
1 reviews | Active since Dec 2021
14 Dec 2021, 11:39
SIM ACTIVATION TAKE FOREVER
I buy a phone on the contract I have been waiting for a sim card to be activated and every time when I call they keep saying it will be activated after 48 hrs and last phone call they said it will be activated yesterday or this morning and still nothing, this is so annoying even when was waiting for them to debit the account i had to use my money to keep calling them ... this is honestly annoying the only thing that was fast was delivery..all i need is for my sim to be activated and if it is not activated today PLEASE CANCEL THIS CONTRACT AND COME COLLECT YOUR PHONE....ID LIKE FEEDBACK ASAP
Helpful (0)
Replies (4)0
Replies (4)
Mondo's replyOfficial
14 Dec 2021, 11:50Good day,
Thank you for taking the time to write to us about your activation query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161561
Regards,
The Mondo Team
Thank you for taking the time to write to us about your activation query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161561
Regards,
The Mondo Team
Best regards,
Mondo's reply14 Dec 2021, 11:50
Official
Good day,
Thank you for taking the time to write to us about your activation query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161561
Regards,
The Mondo Team
Thank you for taking the time to write to us about your activation query.
We sincerely apologize for the level of service you have received. Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query.
Your Case Number is: RCO161561
Regards,
The Mondo Team
Best regards,
NM
Nombuyiselo M's updateReviewer Update
14 Dec 2021, 11:52ill really appreciate it if my sim can be activated today, I am tired of having to phone you every time regarding this.
NM
Nombuyiselo M's update14 Dec 2021, 11:52
Reviewer Update
ill really appreciate it if my sim can be activated today, I am tired of having to phone you every time regarding this.
Mondo's replyOfficial
14 Dec 2021, 11:56Good day,
We sincerely apologize for the delay, we will certainly look into your query and get back to you.
Regards,
The Mondo Team
We sincerely apologize for the delay, we will certainly look into your query and get back to you.
Regards,
The Mondo Team
Best regards,
Mondo's reply14 Dec 2021, 11:56
Official
Good day,
We sincerely apologize for the delay, we will certainly look into your query and get back to you.
Regards,
The Mondo Team
We sincerely apologize for the delay, we will certainly look into your query and get back to you.
Regards,
The Mondo Team
Best regards,
Mondo's replyOfficial
03 Jan 2022, 11:46Hi Nombuyiselo,
Trust you are well.
We have found that your Telkom activation was done.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have found that your Telkom activation was done.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Best regards,
Mondo's reply03 Jan 2022, 11:46
Official
Hi Nombuyiselo,
Trust you are well.
We have found that your Telkom activation was done.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Trust you are well.
We have found that your Telkom activation was done.
Your query is resolved and will be closed.
Thank you for allowing us to look into your query.
Please call or email us if you have any further queries.
Regards,
The Mondo Team
Best regards,