RS
Rivonia S
1 reviews | Active since Jul 2020
20 Sept 2021, 19:23
Sim activation at mondo
Good day, does anyone have a contact number for momdo customer care... I took out a contract with mondo they deducted a admin fee and the phone was delivered within 7 working days, 10 September 2021,sim activation is suppose to take 48 working hours today is 20 September 2021 my sim card is still not active I've send plus minus 10 emails no one has called or answered my emails. I'd like to know what can I do in this situation otherwise they can cancel the contract and take their phone I wont pay for something I didn't use
Helpful (0)
Replies (6)0
Replies (6)RS
Rivonia S's updateReviewer Update
20 Sept 2021, 19:45Thank you for your reply I will be waiting for a call from mondo and I will come back to give a better review if the issues is dealt with.
RS
Rivonia S's update20 Sept 2021, 19:45
Reviewer Update
Thank you for your reply I will be waiting for a call from mondo and I will come back to give a better review if the issues is dealt with.
Mondo's replyOfficial
20 Sept 2021, 19:47Hi Rivonia,
Please note we will be in touch tomorrow during business hours.
Once again we sincerely apologize for the level of service you have received.
Regards,
The Mondo Team
Please note we will be in touch tomorrow during business hours.
Once again we sincerely apologize for the level of service you have received.
Regards,
The Mondo Team
Mondo's reply20 Sept 2021, 19:47
Official
Hi Rivonia,
Please note we will be in touch tomorrow during business hours.
Once again we sincerely apologize for the level of service you have received.
Regards,
The Mondo Team
Please note we will be in touch tomorrow during business hours.
Once again we sincerely apologize for the level of service you have received.
Regards,
The Mondo Team
Mondo's replyOfficial
21 Sept 2021, 10:23Hi Rivonia,
Trust you are well.
Please note that an urgent activation has been escalated to our Telkom Activations Team.
Once activation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent activation has been escalated to our Telkom Activations Team.
Once activation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's reply21 Sept 2021, 10:23
Official
Hi Rivonia,
Trust you are well.
Please note that an urgent activation has been escalated to our Telkom Activations Team.
Once activation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Trust you are well.
Please note that an urgent activation has been escalated to our Telkom Activations Team.
Once activation is done, we will advise you accordingly.
We do apologize for the delay and inconvenience caused.
Regards,
The Mondo Team
Mondo's replyOfficial
23 Sept 2021, 12:20Hi Rivonia,
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply23 Sept 2021, 12:20
Official
Hi Rivonia,
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Trust you are well.
Please note that your Telkom activation has been done.
Kindly remove the SIM card from your device for 20-30 minutes, re-insert into your device and you will receive connectivity.
Your query has been resolved and will be closed.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
RS
Rivonia S's updateReviewer Update
23 Sept 2021, 13:41Thank you for attending so speedily to my query, keep up the good work, my sim card is active
RS
Rivonia S's update23 Sept 2021, 13:41
Reviewer Update
Thank you for attending so speedily to my query, keep up the good work, my sim card is active
Mondo's replyOfficial
23 Sept 2021, 13:42 Hi Rivonia,
You are welcome.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
You are welcome.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
Mondo's reply23 Sept 2021, 13:42
Official
Hi Rivonia,
You are welcome.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team
You are welcome.
For further enquiries, you may contact our Customer Care Team.
Regards,
The Mondo Team