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NTOKOZO K

1 reviews | Active since Aug 2021

24 Aug 2021, 13:37

Sim

My problem is still not solved, I kept getting apologies but no solution.

0
Replies (4)
Mondo
Mondo's reply24 Aug 2021, 13:44
Official
Hi Ntokozo,
 
Thank you for taking the time to write to us about your Telkom query.

We sincerely apologize for the level of service you have received.
 
Our team is currently investigating your query. We will get one of our Customer Care Consultant to contact you and assist with your query. 
 
Your Case Number is: RCO132451
 
Regards,
 
The Mondo Team
Mondo
Mondo's reply27 Aug 2021, 12:27
Official
Hi Ntokozo,

Trust you are well.

As discussed with Nicole, please note that we are unable to submit a cancellation, as you are out of the cooling off period.

Kindly note that an investigation has been logged to have sale call recording assessed.

Once we receive feedback, we will advise you accordingly.

We do apologize for the inconvenience caused.

Regards,
The Mondo Team
Mondo
Mondo's reply02 Sept 2021, 15:40
Official
Hi Ntokozo,

Trust you are well.

Please note that your query was deemed Valid, therefore, a cancellation has been submitted for both lines which was activated.

Once cancellation is done, we will update you.

Regards,
The Mondo Team
Mondo
Mondo's reply06 Oct 2021, 10:29
Official
Hi Ntokozo,

Trust you are well.

Please note that your Telkom cancellation has been done.

Your query has been resolved and will be closed.

For further assistance, you may contact our Customer Care Team.

Regards,

The Mondo Team