Sifundo's 5 star service*****

I have been trying to get help from Mondo/Rewards Co since the 28 June 2022 after one of their sales consultant unilaterally altered our agreement and issued a new cellphone contract without my concern. Every agent I spoke to since then, was not very helpful and claimed not to be able to transfer me anywhere for further assistance.

I was frustrated and angry that I was being given the runaround and advised to send an email, which sent me an automated response with an active link. But my hope was restored today 11 July 2022 after I was transferred by MTN call center and came through to Sifundo. He was very helpful, polite, understanding and was very interested in my story/complaint. After registering my complaint, he then managed to get me through to his manager, Mr. Buthelezi who assisted me even further. Dealing with the both of them, felt like I was speaking to the same person as they both had the same customer centric approach.

Thank you so much Gentlemen.