1 reviews | Active since Sept 2016
Shoddy Service
<p>I bought an internet package from this company and CANNOT get hold of anyone to talk to them about it. No one answers the phone, no one responds to emails. There isn't even a phone number on their website. Lessonslearnt - never buy anything over the phone, and always ask how long their response time is on queries. And don't go anywhere near this company. </p> <p> https://www.buymondo.co.za/</p>
Good day Emily,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Good day Emily,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
I would like to follow up on this review. I was contacted almost immediately by Jonathan from Mondo, who was most helpful and has sorted out my problem, and changed my package. It has taken a few weeks, but he kept me up to date regularly with the progress, which was very much appreciated. I am now quite relieved that I have a contact that I can get in touch with for any further queries, or if anything goes wrong.
I need to say that I am actually most impressed with the way Jonathan handled this review.
Many thanks to him.
I would like to follow up on this review. I was contacted almost immediately by Jonathan from Mondo, who was most helpful and has sorted out my problem, and changed my package. It has taken a few weeks, but he kept me up to date regularly with the progress, which was very much appreciated. I am now quite relieved that I have a contact that I can get in touch with for any further queries, or if anything goes wrong.
I need to say that I am actually most impressed with the way Jonathan handled this review.
Many thanks to him.