Shockingly bad service

App**** for an MTN contract through Mondo, the Consultant phoned me and did the whole application process online and confirmed that I qualify for more than than R16,000.00 credit and I just needed to send my documentation through but now this morning I get an e-mail notification from MTN saying I do not qualify, this is utter ridiculous as it is not possible for me not to qualify and this was noted by the Consultant. It seems that Mondo does not know what they are doing telling customers that they quality and confirming that device would be delivered and then sending out an e-mail confirming that it was been declined. I need urgent feedback on this request. Shocking service!!!!!!