1 reviews | Active since May 2013
Shocking service recieved
<p>After being falsely sold a Vodacom contract under false pretenses and weeks of fighting with Vodacom and Mondo I dealt with Kim who is a manager there who contacted me to tell me that they were sorry for their mistake the consultant concerned would be taken to task and after listening to recording I was 100% right they said that I could keep the modem and I would get 2 gigs of data for the next 12 months for free. Needless to say I was charged for this service by Vodacom this month and after following this up I received a call back from Kim to say they could no longer offer me that deal they had to cancel the contract and would put ONE NOT TWO GIGS as promised onto my account which is not what was promised in the first place giving a very stupid excuse of something about 2 gigs could not be put onto my account only one could. The absolute nonsense and total incompetence of this company is just beyond words............ Why should customers have to put complaints on Hello Peter to get anything done in this country!!!! and why should we continually have to put up with bad service and false empty promises - it is just not fair!!!!!</p>
Good day Dannyella,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
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Best regards,
Good day Dannyella,
Thank you for raising your query with Mondo Customer Care.
Kindly note that we are busy investigating your query and will revert with feedback ASAP.
Please do not hesitate to contact us, should you have any further queries.
Kind Regards
Mondo Customer Care
***
Best regards,
