Shocking service received in the upgrade process from Mondo Mobile

Mondo Mobile a part of RewardsCo Group as a service provider does not understand service and I am sorry we have to deal with them since the mobile telco provider MTN has outsourced their contract upgrade process to them. Mondo contacted me to upgrade my two MTN contracts after I had requested an upgrade on the MTN website for a specific package. The agent who I spoke when she called, confirmed she could provide the package and before ending the call confirmed the package with me. We thereafter received another call to upgrade the 2 contracts and when it was mentioned this had already been done it was discovered the two contracts were not upgraded as requested. What was requested on the 16 January 2025 was the MTN Yellow Core package at R199 for 3Gb data and 250 min talk time, what was allocated was 1,5Gb data and 250 min. When I called Mondo to try have this rectified I initially was blatantly **** to as I was told the contract was as requested, eventually I received an e-mail from Lintle Seleke on 18/1/2025 confirming the contract as 1,5GB and 250 Min. I have been trying since then to have this rectified with promises of a manager to call by COB, to be told this has been escalated and the process could take 21 day and would receive an SMS when done. On 22/2/2025 the monthly replenishment occurred with the allocation still incorrect. I called today 24/2/2025 and was informed that this had been addressed on 18/02/2025 and would take 10 - 21 working day but could be sooner and that the upgrade was being cancelled and reverted to the old contract that expired 21/2/2025 and as such was increasing by approximately R80 p/m per contract and I would have to start the upgrade process again or go to MTN to cancel the contracts. I am really disappointed with the lack of service provided by Mondo and once these two contracts have been sorted/reversed and the SMS's eventually received they will be cancelled.